RESCHEDULING & CANCELLATION POLICY

Re-scheduling Policy:

• Any appointment that is rescheduled two or more times consecutively will be treated as a cancellation and charged a 50% cancellation fee.

• A new appointment will not be rescheduled until fee is paid.

​

Cancellation Policy:

Please be advised that cancellations made up to 48 hours before a scheduled appointment will be processed without a penalty.

Cancellations made 48 hours or less before an appointment will be subject to a charge of 50% of the service rate. This includes appointments where our the dietitian is unable to access the property, is turned away, or the client is unavailable.

Cancellations made 24 hours or less before an appointment will be subject to a charge of 100% of the service rate. This includes appointments where our the dietitian is unable to access the property, is turned away, or the client is unavailable.

If for some reason Dietitian 2UR Door needs to cancel or re-schedule an appointment with less than 48 hours notice, a new appointment will be scheduled as soon as possible without penalty to the client.